LOCATION: Chicago, IL

Description

At Champion Healthcare, we track critical implants throughout hospitals to help drive better care. Join an established startup that empowers healthcare professionals to make decisions to improve outcomes, increase quality, and drive down cost.

As a Champion Lead Generation and Marketing Specialist, you will be responsible for growing Champion’s sales funnel. You will own a defined territory and be responsible for sourcing and nurturing leads and ultimately qualifying them. An ideal candidate will be high energy and versatile, capable of driving leads through a mix of innovative and proven phone, trade show, email and webinar outreach tactics.

This role will involve holding introductory and exploratory meetings, logging all contacts, new leads, and opportunities into Salesforce, and leveraging a digital toolkit to nurture and qualify leads. The Lead Generation and Marketing Specialist will also assist with a variety of other sales and marketing campaign-oriented tasks as needed.

About You

  • Passionate about the mission of improving the way healthcare works
  • Driven to meet and engage with potential clients, and to foster long-term relationships
  • Desire to understand clients’ pain points and challenges, and to help them solve their issues
  • Able to leverage technology including CRM and marketing automation software
  • Driven to pursue a career in sales and/or marketing

Responsibilities

  • Conduct background research with requisite preparation to support productive conversations with potential clients
  • Manage and deliver company introductions and high-level product overviews
  • Manage regional trade shows and other events, including representation and follow-up with leads
  • Support strategy for and execute online campaigns including via email, social media, and web interaction
  • Organize, plan, and manage webinars
  • Support content creation, including research, writing, and editing
  • Nurture leads and hold exploratory meetings with prospects to deliver qualified leads to the sales team

Preferred Experience

  • We are open to candidates with proven achievement, desire, and willingness to learn
  • Bachelor’s Degree
  • Documented history of meeting or exceeding lead generation quotas
  • Tech savvy and great at figuring out new things (entrepreneurial mindset)
  • Interest in healthcare / supply chain industry / software sales / marketing

Preferred Skills

  • Excellent verbal and written communications
  • Ability to listen / probe / uncover / influence potential clients
  • Comfortable with modern marketing tools including CRM, marketing automation, social media, and webinars
  • Able to set up and conduct productive meetings through adequate background research and preparations
  • Attention to detail and effective follow-up through diligent logging / tracking / updating in Salesforce

Benefits

  • Apply your skills toward a meaningful career in healthcare. What better way to make an impact than to improve patient’s outcomes and lives
  • Work with Chicago’s ecosystem of start-up companies. Located near Merchandise Mart, Champion Healthcare is co-located with many of Chicago’s best entrepreneurial minds
  • Established start-up. As a venture backed company with an on-market product, join a start-up without the stresses that a brand new company typically faces
  • Health and dental insurance

If you are interested in applying, please send your resume and a brief letter expressing interest to: careers@championht.com

LOCATION: Chicago, IL

Description

At Champion Healthcare, we track critical implants throughout hospitals to help drive better care. Join an established startup that empowers healthcare professionals to make decisions to improve outcomes, increase quality, and drive down cost.

If you are interested in applying, please send your resume and a brief letter expressing interest to:
careers@championht.com

LOCATION: Remote, near a major metropolitan airport in the Midwest or East Coast

Description

At Champion Healthcare, we track critical implants throughout hospitals to help drive better care.  Join an established growth company that empowers healthcare professionals to make decisions to improve outcomes, increase quality, and drive down cost.

As Champion’s Senior Implementation Specialist, you will be responsible for directly managing client relationships from sales hand-off through implementation completion for all Champion solutions. This involves leading implementation across all aspects of project and solution delivery including: project management, client relationship management, consultative solution development, and travel to hospitals for on-site rollout and training of our solutions.

We are seeking a highly motivated, results-driven, and customer-centric individual to successfully lead and manage hospital and health system implementations and installations.  Ideal candidates must exhibit excellent communication skills, strong organizational skills, and have previous experience with enterprise-wide software implementations, and project management.

About You

  • Passionate about customer experience and customer satisfaction
  • Enthusiastic about implementing clients
  • A good listener who understands clients needs
  • A problem solver that is relentless in solving customers issues
  • A relationship builder that can build trust with clients
  • Detailed project manager that hits timelines

Responsibilities

  • Serve as the main point of contact for new Champion clients, working directly with project managers, IT leads, and staff from the OR (Operating Room), Supply Chain and Materials Management departments at hospitals and health systems to understand their priorities and implement Champion’s solutions to meet their goals
  • Establish implementation project plans based on client needs and communicate implementation progress to both internal and external stakeholders
  • Understand client work streams, processes, and hierarchies to help assess how Champion’s solutions can be leveraged to meet client short and long-term needs
  • Travel to hospitals and lead installations, which include loading product inventory and training on Champion’s solutions
  • Assist in establishing collateral and best practice material for client on-boarding and implementation processes

Requirements

  • 3+ years of experience in Healthcare Technology implementation
  • BA/BS degree preferred
  • Proven track record of successful healthcare IT implementation at an enterprise level
  • Background or experience in supply chain, OR, Cath lab or inventory maintenance or experience and understanding of healthcare IT and industry challenges
  • Travel domestically up to 80% for client implementations

Benefits

  • Apply your skills toward a meaningful career in healthcare. What better way to make an impact than to improve patient’s outcomes and lives.
  • Work with Chicago’s ecosystem of start-up companies. Located near Merchandise Mart, Champion Healthcare is co-located with many of Chicago’s best entrepreneurial minds.
  • Established start-up. As a venture backed company with an on-market product, join a start-up without the stresses that a brand new company typically faces.
  • Health and dental insurance. Competitive vacation and holiday package.

If you are interested in applying, please send your resume and a brief letter expressing interest to:
careers@championht.com

LOCATION: Chicago

Description

At Champion Healthcare, we track critical implants throughout hospitals to help drive better care.  Join an established growth company that empowers healthcare professionals to make decisions to improve outcomes, increase quality, and drive down cost.

As a Champion Customer Support Specialist, you will be responsible for answering phone calls and emails, trouble shooting customer issues, and uploading information into customer databases.

We are seeking a highly motivated, results-driven, and customer-centric individual to successfully support our clients.  Ideal candidates must exhibit excellent communication skills, strong troubleshooting skills, and have previous inbound (phone) customer service experience.

About You

  • Passionate about customer experience and customer satisfaction
  • A problem solver that is relentless in solving customers issues
  • Enthusiastic about supporting clients
  • A good listener who understands clients needs
  • A relationship builder that can build trust with clients

Responsibilities

  • Serve as the main point of contact for Champion clients, working directly with staff from the OR (Operating Room), Supply Chain, and Materials Management departments at hospitals and health systems to resolve their issues
  • Uploading customer information into their database
  • Upgrade and train customers on new versions of our solutions
  • Understand client work streams, processes, and hierarchies to help assess how Champion’s solutions can be leveraged to meet client short and long-term needs
  • Assist in establishing collateral and best practice material for our customers

Requirements

  • 2+ years of inbound (phone) customer service
  • Excellent problem-solving skills
  • Clear and confident verbal skills
  • Strong written skills to compose outgoing customer correspondence
  • BA/BS degree preferred
  • Knowledge of OR procedures, practices, terminology, and Joint Commission Standards a plus, but not required

Benefits

  • Apply your skills toward a meaningful career in healthcare. What better way to make an impact than to improve patient’s outcomes and lives.
  • Work with Chicago’s ecosystem of start-up companies. Located near Merchandise Mart, Champion Healthcare is co-located with many of Chicago’s best entrepreneurial minds.
  • Established start-up. As a venture backed company with an on-market product, join a start-up without the stresses that a brand new company typically faces.
  • Health and dental insurance. Competitive vacation and holiday package.

If you are interested in applying, please send your resume and a brief letter expressing interest to:
careers@championht.com

LOCATION: Remote, United States · Sales· Chicago Preferred

Description

At Champion Healthcare, we track critical implants throughout hospitals to help drive better care. Join an established startup that empowers healthcare professionals to make decisions to improve outcomes, increase quality, and drive down cost.

As Champion’s Director of Client Success, you’ll be responsible for building out and managing our Client Success Managers (CSMs) focused on maximizing the value clients receive from our solutions and cultivating a successful long-term partnership. The ideal candidate must demonstrate a proven track record in managing client health and building a client-centric team that drives results, which includes technical success, broad usage, and ongoing strategic and relationship alignment. We seek an individual that understands healthcare IT, managing and building executive relationships, and building processes and accountability to ensure consistent results and client experience.

About You

  • Passionate about client experience and satisfaction
  • Enthusiastic about building and managing people and a team
  • Mentor and coach who supports their team through complex client issues and escalations
  • A good listener who understands clients needs
  • A problem solver that is relentless in solving clients issues
  • A relationship builder that can build trust with clients

Responsibilities

As a team leader, your job is to maximize the client impact of your CSMs across all of their assigned accounts with the following key responsibilities:

  • Own account planning and territory/coverage management for your team, and represent your team in the renewals and upgrades forecasting process
  • Ensure CSMs develop territory plans and execute a defined cadence of client management activities including Strategic Business Reviews, periodic site visits and check-in calls
  • Drive a positive, service-oriented culture of performance and accountability in keeping with Champion’s values
  • Develop foundation and process to establish a scalable Client Success Team for long term success and consistent client experience
  • Partner with cross-functional teams (Sales, Marketing, Services) to ensure client success and increasing account penetration
  • Developing a detailed knowledge of Champion’s products and services and establish oneself as a SME and trusted advisor with clients for consultative sales

Requirements:

  • 3+ years of experience with building and managing teams
  • Proven experience leading a client-facing team at a Healthcare IT business serving hospitals/health systems.
  • Excellent business communication, writing, presentation, and interpersonal skills
  • BA/BS degree preferred
  • Proven track record of consultative selling and maintenance of client health
  • Experience managing hospital/provider relationships
  • Background or experience in supply chain and inventory management or an understanding of the healthcare industry and key challenges facing providers
  • Travel domestically approximately 40% for client and internal meetings

Benefits

  • Apply your skills toward a meaningful career in healthcare. What better way to make an impact than to improve patient’s outcomes and lives.
  • Work with Chicago’s ecosystem of start-up companies. Located near Merchandise Mart, Champion Healthcare is co-located with many of Chicago’s best entrepreneurial minds.
  • Established start-up. As a venture backed company with an on-market product, join a start-up without the stresses that a brand new company typically faces.
  • Health and dental insurance.

If you are interested in applying, please send your resume and a brief letter expressing interest to:
careers@championht.com